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(315) 342-5300
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OSWEGO, NY (March 23, 2020) – As the COVID-19 pandemic continues to provide unprecedented challenges throughout our community, know that Compass Federal Credit Union is here for you in this time of need and uncertainty and our hearts go out to those affected by this disease.


 
CLICK HERE - For Temporary Hours of Operation

Our goal at Compass FCU is to be here for you and to do our best to help pull our membership, staff and community through this, together.

 As a team, we have implemented a plan and strategy which is committed to the health and safety of our members and staff, but also aims at providing the best possible services and relief to members in this trying time.


As of Monday, March 23, the following is in motion:

Health & Safety

·         All Compass FCU lobbies are closed until further notice (131 George St. Drive-Thru is open with extended hours; 7 a.m.-7 p.m. Monday-Friday, 7 a.m.-Noon Saturday).

·         Enhanced daily cleaning and sanitizing is taking place inside and outside of Compass FCU, including our drive-thru and ATM.

·         Compass FCU employees are practicing social distancing, and working in socially distanced teams – with thorough sanitizing taking place between shifts. Shifts do not cross contaminate.

·         Our office has been restocked with sanitizers, disinfecting sprays, paper products and more to ensure continued best practices.

Member Solutions

·         Loan Relief: Compass Federal Credit Union knows that times are becoming increasingly difficult for members and their families. As a result, Compass would like to extend loan relief to our members with a loan extension. Visit the main page at www.compassfcu.com for an application and call (315) 342-5300 for more details.

·         As mentioned above, 131 George St. Drive-Thru is open with extended hours, as well as the George St. night deposit.

·         ATMs are still active 24/7. Reminder: Compass is part of the Allpoint Network of ATMs nationwide. Visit www.compassfcu.com (Quick Links), to find our map of surcharge free ATMs.

·         Members are able to make personal appointments with Loan Officers. Members must call (315) 342-5300 for further information and to setup an appointment.

·         Online and Mobile Banking is up and running, including Remote Deposit Capture. These features can be utilized from any computer or smartphone with an internet connection. These options allow you to check balances, send payments, make mobile check deposits, transfer funds, find the closest ATM and more, remotely. Visit www.compassfcu.com (E-Services) for more information.

We are continually monitoring this situation and are following the guidelines outlined by the Centers for Disease Control, the World Health Organization and the State of New York to manage the spread of the virus. We will provide more updates as needed via our social media, website and e-mail. Compass Credit Union can be found on social media via Facebook at www.facebook.com/CompassFCU.

Jennifer Rupert
Compass Federal Credit Union, CEO


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